At Flowers St Mary Cray, we are dedicated to providing beautiful, fresh bouquets and arrangements to every customer. As a trusted local St Mary Cray florist, we serve homes and businesses with the highest standard of customer care. Every order is prepared using the freshest seasonal flowers, and we stand by our freshness guarantee from the moment your flowers arrive.
Your satisfaction is our priority. If your flowers arrive damaged or do not meet our freshness standards upon delivery, please contact us within two hours of receipt. We ask that you provide a photo of the damaged arrangement or packaging. Once we have the necessary information, our team will work swiftly to resolve the situation and ensure your flower expectations are met.
All our floral arrangements are crafted to look their best for at least five days from delivery, provided they receive proper care. This five-day freshness window is our assurance to you that, as a local St Mary Cray florist, we consistently deliver flowers at their peak. Please follow included care instructions for optimal vase life. Should you notice premature wilting within this period, let us know promptly so we can put it right.
If your order arrives damaged, or does not meet our freshness promise within our stated window, you are entitled to a replacement or refund. We aim to process all refund or replacement requests quickly – in most situations, a complimentary replacement will be dispatched at the earliest available date, or alternatively, a full or partial refund will be provided depending on the situation and your preference. Kindly understand that all return/refund requests must be raised within five days of the original delivery date so that we can resolve issues while the flowers are still fresh.
If you are unhappy with your flowers, our service, or any part of your experience, please reach out with details as soon as possible. To help us investigate, include your order details and a description (with photos if related to the flowers). Each complaint is handled personally by our team, who will acknowledge your message promptly and aim to resolve the matter quickly and fairly. Customer happiness is at the heart of our business, and your feedback is valued.
Flowers St Mary Cray takes pride in being a reliable local florist, serving not only families and households, but also businesses and organisations in and around St Mary Cray. Thanks to our dedication to fresh flowers and customer service, many customers choose us again and again. Thank you for supporting your neighbourhood florist – we look forward to delighting you with every delivery!
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