Welcome to Flowers St Mary Cray. Please read these Terms & Conditions ('Terms') carefully before placing any order through our online flower delivery service covering St Mary Cray and surrounding areas. By using our website or services, you agree to be bound by these Terms. These Terms govern the relationship between Flowers St Mary Cray ("we", "us", "our") and you, the customer ("you", "your"), with respect to all transactions carried out through our online platform and deliveries in the St Mary Cray area.
These Terms & Conditions apply to all orders and purchases made via the Flowers St Mary Cray website, specifically for online flower delivery to addresses within St Mary Cray and its neighbouring locations. By accessing or using our site, or by making a purchase, you acknowledge and accept these Terms. If you do not accept these Terms, you must not make a purchase or use our services.
Our online flower delivery process is designed to be simple and secure, ensuring a smooth experience for customers in St Mary Cray and nearby areas.
1. Product Selection: Browse the online catalogue and choose your preferred floral arrangements or gifts. Product images and descriptions are illustrative and may differ marginally from actual items due to the nature of fresh flowers.
2. Delivery Information: Enter accurate recipient and delivery details, including full name, address (within St Mary Cray or surrounding areas), and contact information. Any errors in delivery details may result in failed or delayed delivery, for which we cannot accept responsibility.
3. Order Submission: Once you have provided all necessary information and are satisfied with your selections, proceed to checkout. You will be prompted to review your order before confirming the purchase.
4. Confirmation: After the order is placed, you will receive an order confirmation message on-screen and/or via your chosen communication method. Please retain your order reference number for any correspondence.
5. Delivery: All orders are delivered to the address provided. Specific delivery instructions can be submitted at checkout; while we strive to accommodate reasonable requests, exact delivery times cannot be guaranteed due to variable conditions.
All prices on our website are stated in Pound Sterling (GBP) and include applicable VAT unless otherwise specified. Delivery fees, where applicable, will be clearly displayed before you make your payment.
We accept several popular methods of payment, including major credit cards, debit cards, and secure online payment gateways. Payment details are protected according to industry security standards. Full payment must be made at the point of purchase, and orders will only be processed once payment is confirmed. Flowers St Mary Cray does not accept cash payment on delivery unless explicitly stated in special promotions.
We reserve the right to change our prices at any time; however, prices at the time of order will apply to your purchase. If an error in pricing is discovered after you place your order, we will notify you as soon as possible and offer you the option to reconfirm your order at the correct price or cancel the order for a full refund.
We understand that circumstances can change, and you may wish to cancel or amend your online flower delivery order for St Mary Cray. If you wish to cancel or change an order, you must contact us as soon as possible.
Cancellation Policy: For standard orders, cancellation requests must be received at least 24 hours before the scheduled delivery date to ensure a full refund. For same-day or next-day online flower deliveries in St Mary Cray, cancellations can only be accepted if the order has not yet been prepared or dispatched. If cancellation is requested after dispatch or preparation, refunds may not be possible due to the perishable nature of flowers.
Amendments: If you need to update delivery details or change order specifics, contact us promptly. We will make every effort to accommodate amendments if the order has not yet been processed. However, once an order is being prepared or has left for delivery, changes may not be possible.
Refunds for eligible cancellations will be processed via the original payment method. Please note that bank processing times may affect when funds are returned to you.
Our service covers flower delivery throughout St Mary Cray as well as adjacent areas, subject to our current delivery map. Delivery times are typically during standard business hours, though we will strive to accommodate special delivery requests where feasible.
Delivery Attempts: Should the recipient not be present at the specified address, our delivery personnel may leave the flowers with a neighbour or in a safe location, unless you provide alternative instructions at the time of order. If redelivery is required, additional charges may be incurred.
Delayed or Failed Deliveries: While we make every reasonable effort to deliver on the requested date, we cannot be held responsible for delays caused by factors beyond our control (e.g., severe weather, incorrect address, access issues, or courier delays). In cases of unavoidable delays, we will keep you informed and work to resolve the situation promptly.
Due to the seasonal and perishable nature of flowers, specific blooms or containers may occasionally be unavailable. In such instances, Flowers St Mary Cray reserves the right to substitute items with products of equal or greater quality and value, aiming to match the original arrangement as closely as possible in style and colour. We will endeavour to inform you in advance of significant substitutions, but minor changes may occur without prior notice to ensure timely delivery.
By placing an order for online flower delivery in St Mary Cray, you accept responsibility for:
Failure to provide accurate or complete information may result in failed or delayed delivery, for which we bear no liability.
Flowers St Mary Cray endeavours to provide a high-quality flower delivery service. However, our liability in relation to any order is strictly limited to the purchase price paid for that order. We do not accept responsibility for:
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation, or any liability which cannot be excluded by law.
All content on our website, including but not limited to product images, text, design, logos, and graphics, remains the property of Flowers St Mary Cray or its licensors. You may not reproduce, modify, distribute, or use any content without our express written consent.
Your privacy is important to us. We process and handle your personal data according to current data protection laws applicable in the United Kingdom. Data collected during the online ordering process is used solely for order fulfilment, customer communication, and as described in our Privacy Policy. We do not share your information with third parties except as required to complete delivery or by law.
If you are unsatisfied with any aspect of your flower delivery in St Mary Cray, please contact our customer service within 24 hours of the scheduled delivery. We take complaints seriously and will endeavour to resolve concerns efficiently and fairly. Please provide your order reference and relevant evidence (such as photographs) to expedite resolution. In most cases, if products arrive damaged, we will offer a replacement or refund as appropriate.
We shall not be liable for any delay or failure to fulfil our obligations under these Terms if such delay or failure is due to circumstances beyond our reasonable control, including but not limited to natural disasters, epidemic or pandemic, severe weather, war, civil unrest, or labour disputes.
If any provision of these Terms is found to be unlawful, void, or for any reason unenforceable, that provision shall be deemed severable and will not affect the validity and enforceability of the remaining provisions.
These Terms & Conditions and any contracts made under them are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the English courts.
Flowers St Mary Cray reserves the right to update or modify these Terms & Conditions at any time without prior notice. Amendments will be effective from the moment of posting on our website. Please check our Terms regularly to ensure you are aware of any changes that may affect your rights or obligations.
These Terms & Conditions, together with our Privacy Policy and any additional terms referred to herein, constitute the entire agreement between you and Flowers St Mary Cray with respect to your use of our service for flower delivery in St Mary Cray and surrounding areas.
Note: These Terms & Conditions apply to all online customers placing flower delivery orders in St Mary Cray and the local neighbouring areas that we serve through our website. If you have questions regarding these Terms, please contact our customer support team for assistance.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in St Mary Cray, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near St Mary Cray.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
